Refund Policy
This policy explains how refunds are handled when an RWRN transaction is cancelled, cannot be fulfilled or qualifies for an approved return.
1. Approved Returns
Where a return is approved as Significantly Not As Described, the buyer will receive a refund of the affected item's purchase price.
The AED 25 Delivery Fee is non-refundable once the delivery service has been performed.
If Verified by RWRN was performed, the AED 59 Verified by RWRN fee is also non-refundable, as the inspection and cleaning service has already been provided.
2. Cancellations Before Collection
If a buyer successfully cancels before courier collection, the buyer will be refunded or released from payment for:
• the affected item;
• the Delivery Fee where delivery has not been performed; and
• any Verified by RWRN fee where the service has not been performed.
3. Seller-Caused Cancellations
If a seller cannot fulfil an order, the buyer will be refunded or released from payment for the affected item and any applicable services that have not already been performed.
4. Failed Verified by RWRN Items
Where an item fails Verified by RWRN, the buyer will not be charged for the item or the applicable item payment will be refunded or released.
The Verified by RWRN fee remains non-refundable once the service has been performed.
If other items in the order continue to the buyer, the Delivery Fee remains non-refundable.
If all items fail Verified by RWRN and nothing is delivered, RWRN will refund the Delivery Fee.
5. Lost or Damaged Shipments
Where an item is confirmed lost or materially damaged in transit before successful delivery and cannot be delivered, the buyer will receive the applicable refund or payment release for that item.
6. Refund Processing
Approved refunds are returned through the applicable original payment method where possible.
After RWRN processes a refund, the time required for funds to appear may depend on the buyer's bank, card issuer or payment provider.
7. Contact Us
Email: support@shoprwrn.com
Website: shoprwrn.com
This policy explains how refunds are handled when an RWRN transaction is cancelled, cannot be fulfilled or qualifies for an approved return.
1. Approved Returns
Where a return is approved as Significantly Not As Described, the buyer will receive a refund of the affected item's purchase price.
The AED 25 Delivery Fee is non-refundable once the delivery service has been performed.
If Verified by RWRN was performed, the AED 59 Verified by RWRN fee is also non-refundable, as the inspection and cleaning service has already been provided.
2. Cancellations Before Collection
If a buyer successfully cancels before courier collection, the buyer will be refunded or released from payment for:
• the affected item;
• the Delivery Fee where delivery has not been performed; and
• any Verified by RWRN fee where the service has not been performed.
3. Seller-Caused Cancellations
If a seller cannot fulfil an order, the buyer will be refunded or released from payment for the affected item and any applicable services that have not already been performed.
4. Failed Verified by RWRN Items
Where an item fails Verified by RWRN, the buyer will not be charged for the item or the applicable item payment will be refunded or released.
The Verified by RWRN fee remains non-refundable once the service has been performed.
If other items in the order continue to the buyer, the Delivery Fee remains non-refundable.
If all items fail Verified by RWRN and nothing is delivered, RWRN will refund the Delivery Fee.
5. Lost or Damaged Shipments
Where an item is confirmed lost or materially damaged in transit before successful delivery and cannot be delivered, the buyer will receive the applicable refund or payment release for that item.
6. Refund Processing
Approved refunds are returned through the applicable original payment method where possible.
After RWRN processes a refund, the time required for funds to appear may depend on the buyer's bank, card issuer or payment provider.
7. Contact Us
Email: support@shoprwrn.com
Website: shoprwrn.com
QC Policy
Verified by RWRN is our optional inspection and professional cleaning service.
1. What Is Verified by RWRN?
Buyers may select Verified by RWRN for AED 59 per item where available.
Selected items undergo physical inspection against the seller's listing and professional cleaning before delivery.
We aim for the process to add approximately 2–3 business days to fulfilment.
2. What We Check
RWRN checks whether the item materially matches its listing, including relevant details such as brand, size, colour, material, condition and disclosed flaws.
A flaw or condition that was clearly and accurately disclosed will not cause an item to fail simply because it is present.
3. What Is Not Included
Verified by RWRN is not an authentication service and does not certify or guarantee the authenticity of branded items.
It does not include repairs or alterations and does not guarantee fit or suitability.
Suspected counterfeit items are handled separately under our Counterfeit Policy.
4. If an Item Fails
If RWRN identifies an undisclosed issue or material discrepancy, the item will fail and will not be delivered to the buyer.
The item will be removed from the order and returned to the seller. The listing will be deactivated and must be corrected before it can be considered for relisting.
The buyer will not be charged for the failed item, or the applicable item payment will be refunded or released.
5. Fees
The AED 59 Verified by RWRN fee is non-refundable once the service has been performed, including where an item fails inspection.
Where only part of an order fails, the Delivery Fee remains non-refundable.
If all items in an order fail Verified by RWRN and nothing is delivered, the Delivery Fee will be refunded. Verified by RWRN fees remain non-refundable because the services were performed.
6. Returns After Verification
Passing Verified by RWRN does not remove the buyer's ability to submit an eligible return within the 48-hour return window.
If a subsequent return is approved, the Verified by RWRN fee remains non-refundable because the service has already been performed.
7. Contact Us
Email: support@shoprwrn.com
Website: shoprwrn.com
Counterfeit Policy
RWRN does not permit counterfeit items to be listed or sold on the Platform.
1. Seller Responsibility
Sellers must have the legal right to sell every item they list and must provide accurate information about the item's brand and identity.
Knowingly listing counterfeit goods is prohibited.
2. Suspected Counterfeit Items
If RWRN receives a credible counterfeit concern, we may request additional information from the buyer or seller and may temporarily restrict the affected listing, transaction or payout while the matter is reviewed.
RWRN may take reasonable steps to investigate the concern based on the information available.
3. Seller Consequences
Where an issue appears to result from a genuine mistake, RWRN may remove the listing, warn the seller and provide guidance before further listings are accepted.
Deliberate, repeated or serious counterfeit violations may result in permanent suspension from RWRN.
RWRN may also take any additional action required by applicable law.
4. Verified by RWRN
Verified by RWRN is not an authentication service.
An item passing the Verified by RWRN process does not constitute certification or a guarantee that an item is authentic.
The service assesses whether the physical item materially corresponds with its listing and includes professional cleaning.
5. Reporting a Concern
If you believe an item purchased or listed through RWRN may be counterfeit, contact us with the relevant order or listing information and any supporting evidence available.
Email: support@shoprwrn.com
Delivery Policy
This policy explains how RWRN orders are delivered and what happens when delivery cannot be completed.
1. Delivery & Fees
The Delivery Fee is AED 25 per order, regardless of the number of items or sellers.
Items may arrive separately where they originate from different sellers or follow different fulfilment routes.
Delivery timeframes are estimates.
2. Address & Coverage
Buyers must provide complete and accurate delivery and contact information.
If an address needs to be changed after collection, RWRN and/or the courier will attempt to update it where operationally possible. Changes cannot be guaranteed, and additional costs caused by incorrect buyer-provided information may be the buyer's responsibility.
Delivery remains subject to courier coverage.
3. Receiving Your Order
Buyers are responsible for being reasonably available and ensuring the courier can access the delivery location.
An item may be treated as delivered where the courier records successful delivery to the provided address or to another person accepting it there.
If you believe an item has been incorrectly marked delivered, contact RWRN promptly.
4. Failed Delivery
Delivery attempts follow the courier's normal process.
Repeated unavailability, an incorrect address, inaccessible premises, failure to respond or refusal to accept a parcel may constitute a buyer-caused failed delivery.
The Delivery Fee remains non-refundable, and additional courier charges caused by the failed delivery may be the buyer's responsibility.
Refusing delivery does not constitute a return. Eligible returns must follow our Returns Policy.
5. Lost, Damaged or Delayed Orders
If an item is confirmed lost or materially damaged while in the courier's possession before successful delivery, RWRN will coordinate the applicable investigation and resolution.
The buyer will not be required to pay for an item that cannot be delivered because of confirmed courier loss or material damage.
Delays alone do not mean an order has been lost or automatically cancelled.
6. Returns After Delivery
RWRN does not offer change-of-mind returns.
Eligible return requests must be submitted within 48 hours of delivery in accordance with our Returns Policy.
7. Contact Us
Email: support@shoprwrn.com
Website: shoprwrn.com
Return Policy
We want buyers to receive items that accurately match their RWRN listings. Because RWRN is a resale marketplace, we do not currently accept returns for change of mind, preference or fit.
1. Return Window
Eligible return requests must be submitted within 48 hours of delivery through the return-request process available on your RWRN account.
Requests submitted after this period may not be accepted.
2. Eligible Returns
A return may be approved where an item is Significantly Not As Described.
This means there is a meaningful difference between the item received and the listing at the time of purchase.
Examples may include:
• significant undisclosed stains, tears, holes or damage;
• a materially incorrect size, colour, material or other listing detail;
• a missing accessory or component expressly included in the listing;
• significant undisclosed odour; or
• receiving the wrong item.
RWRN will assess the item against its original listing, including photographs, description, stated condition and disclosed flaws.
3. What Is Not Eligible
Returns are not accepted for:
• change of mind or personal preference;
• fit where the listing information was accurate;
• wear consistent with the disclosed condition;
• flaws or characteristics clearly disclosed before purchase; or
• minor or subjective differences that do not materially affect the accuracy of the listing.
Counterfeit concerns are handled under our Counterfeit Policy.
4. Return Condition
Returned items must remain in the same condition in which they were received.
RWRN may request photographs, information or other reasonable evidence when reviewing a return request.
Knowingly false, misleading or abusive return claims may be rejected and repeated misuse may result in account restrictions or suspension.
5. Approved Returns
If a return is approved, RWRN will arrange the applicable return process.
The seller will not receive a payout for the returned item, and RWRN currently bears the return courier cost for an approved Significantly Not As Described return.
The treatment of the item payment, Delivery Fee and Verified by RWRN fee is explained in our Refund Policy.
6. Contact Us
Email: support@shoprwrn.com
Website: shoprwrn.com
Shipping Policy
This policy explains how items are collected and shipped through RWRN.
1. How Shipping Works
RWRN coordinates shipping through third-party logistics providers.
Items generally follow one of two routes:
Standard: Seller → Buyer
Verified by RWRN: Seller → RWRN → Buyer
Items within the same order may follow different routes.
2. Seller Collection
Once an item sells, RWRN arranges collection. The seller must ensure the correct item is ready and remains in the condition represented in the listing.
RWRN provides packaging at collection.
After two unsuccessful seller-caused collection attempts, RWRN may cancel the affected transaction.
3. Verified by RWRN
Selected items are routed through RWRN for inspection and professional cleaning before delivery.
We aim for this process to add approximately 2–3 business days to fulfilment.
4. Multiple Sellers
Orders containing items from multiple sellers may be shipped separately and arrive at different times.
The buyer is charged one AED 25 Delivery Fee per order, regardless of the number of sellers or items.
5. Coverage & Timing
Shipping is subject to courier coverage and accessibility. Certain remote, gated, security-controlled or other restricted locations may not be serviceable.
If an address is unserviceable, RWRN will request an alternative. If one cannot be provided, the affected transaction may be cancelled and payments for the item and services not already performed will be refunded or released.
Shipping timeframes are estimates and may be affected by seller availability, courier operations, Verified by RWRN processing or circumstances outside RWRN's reasonable control.
6. Cancellations
Buyers may request cancellation before the item has been handed to or collected by the courier.
Where successfully cancelled before collection, the item payment and fees for services not performed will be refunded or released.
After collection, our Returns Policy applies.
7. Contact Us
Email: support@shoprwrn.com
Website: shoprwrn.com
Seller Terms
These Seller Terms apply to anyone listing or selling an item through RWRN and should be read together with our General Terms & Conditions and other applicable policies.
1. Seller Responsibilities
You must own the item you list or otherwise have the legal right to sell and transfer ownership of it.
Listings must accurately represent the item, including its brand, category, size, colour, material, condition and any relevant flaws, damage, alterations or signs of wear.
Material flaws should be clearly disclosed and, where reasonably possible, photographed. Significant odours, including smoke or mould, must also be disclosed.
The listing and its photographs form part of your agreement with the buyer.
2. Listings & Approval
Items should be clean and hygienic and must remain in the condition represented in the listing.
If an item's condition changes before it sells, you must update or remove the listing.
Listings are subject to RWRN review. We aim to review submissions within 1 business day and may approve, reject, remove or request changes to listings.
Listing approval does not mean that RWRN has physically inspected or authenticated the item.
3. Commission
When your item sells, RWRN deducts a 20% seller commission from the item sale price.
There is no additional fixed seller fee.
4. Collection & Fulfilment
Once an item sells, you must keep it available and ready for collection in the condition represented in your listing.
RWRN provides the required packaging at collection.
If the first seller-caused collection attempt is unsuccessful, another attempt may be arranged. After two unsuccessful seller-caused attempts, RWRN may cancel the affected transaction.
Repeated missed collections or seller cancellations may result in warnings, restrictions, suspension or removal from RWRN.
5. Seller Cancellations
Once an item sells, you are expected to complete the transaction.
If you cannot fulfil the order because the item has been lost, damaged, sold elsewhere, is no longer available or you have changed your mind, notify RWRN as soon as possible.
The transaction may be cancelled and the buyer refunded or released from payment. Repeated seller cancellations may result in account action.
6. Verified by RWRN
If the buyer selects Verified by RWRN, the item will be physically inspected against your listing and professionally cleaned before delivery.
Accurately disclosed flaws will not cause an item to fail simply because they are present.
If an undisclosed issue or material discrepancy is identified, the item may fail. The listing will be deactivated and must be corrected before it can be considered for relisting.
Repeated inaccurate listings may result in account restrictions.
Verified by RWRN is not an authentication service.
7. Returns
Buyers may request a return where an item is Significantly Not As Described, subject to our Returns Policy.
If a return is approved, you will not receive a payout for the returned item.
RWRN currently bears the courier cost of an approved return to the seller, although repeated inaccurate listings or avoidable returns may result in account action.
8. Seller Payouts
You become eligible for payout once:
• the item has been successfully delivered;
• the 48-hour return window has expired; and
• there is no pending return or dispute relating to the item.
RWRN will process eligible seller payouts within 2–5 business days.
If a return or dispute is raised within the return window, payout for the affected item only will be held until the matter is resolved. Unrelated eligible payouts may continue normally.
9. Returned & Unclaimed Items
You must accept or collect returned items as reasonably instructed by RWRN.
If an item remains unclaimed after reasonable notice, RWRN may, where permitted by law, dispose of, donate or otherwise deal with it.
10. Prohibited & Counterfeit Items
Stolen, counterfeit, prohibited or unlawfully sold items may not be listed.
Deliberate, repeated or serious violations may result in permanent removal from RWRN.
11. Contact Us
Email: support@shoprwrn.com
Website: shoprwrn.com
General Terms & Conditions
Welcome to RWRN.
RWRN is an online fashion resale marketplace operated through shoprwrn.com (the "Platform"), connecting individuals who wish to buy and sell eligible fashion items.
These General Terms & Conditions ("Terms") govern your use of RWRN and should be read together with our Seller Terms, Shipping Policy, Delivery Policy, QC Policy, Returns Policy, Refund Policy, Counterfeit Policy and Privacy Policy.
By creating an account, listing an item, making a purchase or otherwise using RWRN, you acknowledge and agree to these Terms and the policies applicable to your use of the Platform.
1. About RWRN
RWRN provides a marketplace through which users can list, sell and purchase eligible fashion items.
Unless expressly stated otherwise, RWRN is not the seller or owner of items listed on the Platform. The sale of an item takes place between the relevant seller and buyer.
RWRN facilitates certain aspects of the transaction, including payment processing, collection and delivery arrangements, optional Verified by RWRN services, customer support, returns and refunds.
2. Accounts & Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to use RWRN.
An account is required to buy or sell. You are responsible for providing accurate information, keeping your details current and maintaining the security of your account.
RWRN may request additional information where reasonably necessary to verify an account, process a transaction, investigate suspicious activity or comply with applicable requirements.
3. Buying on RWRN
Buyers are responsible for reviewing listings carefully before purchasing.
The photographs, description, stated condition, measurements where provided, disclosed flaws and other relevant listing information form part of the purchase.
Buyers must provide complete and accurate delivery information and comply with the applicable RWRN policies.
4. Selling on RWRN
Sellers must have the legal right to sell every item they list.
Listings must accurately represent the item, including its condition and any flaws or damage a buyer would reasonably need to know about.
RWRN may review, approve, reject, remove or request changes to listings in accordance with our Seller Terms.
When an item sells, RWRN deducts a 20% seller commission from the item sale price.
5. Fees
Certain RWRN services are subject to fees.
The buyer Delivery Fee is AED 25 per order, and optional Verified by RWRN is charged at AED 59 per selected item.
Verified by RWRN includes physical inspection and professional cleaning. It is not an authentication service and does not guarantee authenticity, fit or suitability.
Applicable fees will be displayed during the relevant selling or checkout process.
6. Payments
Payments are processed through the payment methods made available on the Platform.
RWRN may authorize, capture, release or refund payments as necessary to complete or resolve a transaction in accordance with these Terms and our applicable policies.
Seller proceeds become eligible for payout only after the applicable delivery and return requirements have been satisfied.
7. Shipping, Delivery & Returns
RWRN arranges collection and delivery through third-party logistics providers. Availability and timing are subject to courier coverage and operational conditions.
RWRN does not currently offer change-of-mind returns. Eligible returns must meet the requirements of our Returns Policy and be requested within 48 hours of delivery.
Further details are available in our Shipping, Delivery, Returns and Refund Policies.
8. Counterfeit Items
Counterfeit items are prohibited.
RWRN may remove listings, cancel transactions, issue warnings or restrict or terminate accounts in accordance with our Counterfeit Policy.
Verified by RWRN does not constitute authentication.
9. Acceptable Use
You must not use RWRN for fraudulent, misleading, unlawful or abusive activity, including manipulating transactions, knowingly making false claims, circumventing RWRN's fees or processes or interfering with the Platform.
RWRN may investigate suspected misuse and take reasonable action to protect the Platform and its users.
10. Account Restrictions
RWRN may warn, restrict, suspend or terminate an account where a user materially or repeatedly breaches these Terms or another RWRN policy, engages in suspected fraud or abuse, or creates a risk to RWRN or its users.
11. Third-Party Services & Platform Availability
RWRN works with third-party providers, including payment, logistics and cleaning partners.
We aim to keep the Platform and our services operating smoothly but cannot guarantee uninterrupted availability or that third-party services will always be free from delays.
12. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
To the extent permitted by applicable law, RWRN is not responsible for indirect or consequential losses arising from use of the Platform or transactions between users.
Sellers remain responsible for the accuracy and legality of their listings and their right to sell the items offered.
13. Changes to These Terms
RWRN may update these Terms to reflect changes to our services, operations or applicable requirements. The latest version will be published on the Platform.
14. Governing Law
These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai, subject to any mandatory rights or protections under applicable law.
15. Contact Us
Email: support@shoprwrn.com
Website: shoprwrn.com
Privacy Policy
RWRN respects your privacy. This Privacy Policy explains how we collect, use and protect personal information when you use shoprwrn.com and RWRN's services.
1. Information We Collect
Depending on how you use RWRN, we may collect information including:
• your name and contact details;
• account and profile information;
• delivery and collection addresses;
• order, listing and transaction information;
• communications with RWRN;
• payment-related information processed through our payment providers;
• device, browser and website usage information; and
• information you provide when contacting support, submitting a return or raising a dispute.
We may also receive information from service providers involved in completing your transaction.
2. How We Use Your Information
We may use personal information to:
• create and manage your RWRN account;
• operate the marketplace;
• process purchases and seller payouts;
• arrange collection, shipping and delivery;
• provide Verified by RWRN and customer support;
• process cancellations, returns, refunds and disputes;
• prevent fraud and misuse;
• improve and secure our Platform;
• communicate important information about your account or transactions; and
• comply with applicable legal and regulatory requirements.
Where permitted, we may also use your information for marketing and promotional communications. You can opt out of marketing communications using the unsubscribe option provided.
3. Sharing Your Information
We may share information where reasonably necessary with service providers that help us operate RWRN, including payment processors, logistics providers, cleaning/service partners, technology providers and professional advisers.
Information may also be shared where required by law, regulation, legal process or a competent authority, or where reasonably necessary to protect RWRN, our users or others.
We do not sell your personal information.
4. Buyers & Sellers
Certain information may need to be used to facilitate a transaction between a buyer and seller.
We aim to limit information shared between users to what is reasonably necessary to complete or resolve the transaction.
5. Payments
Payment transactions may be processed by third-party payment providers.
RWRN does not necessarily receive or store complete payment-card details. Payment providers process relevant payment information in accordance with their own privacy and security practices.
6. Cookies & Website Data
RWRN may use cookies and similar technologies to operate the Platform, remember preferences, understand how the website is used, improve performance and support analytics or marketing activities where applicable.
Where required, you may be given options to manage non-essential cookies.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, maintaining appropriate business records, resolving disputes, preventing fraud and meeting legal or regulatory requirements.
Retention periods may vary depending on the type of information and why it is held.
8. Data Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
No online system can guarantee absolute security.
9. Your Rights
Depending on applicable law and the circumstances, you may have rights relating to your personal information, including requesting access to or correction of your information and, where applicable, requesting deletion or restriction of certain processing.
You may also withdraw consent where processing is based on consent, subject to any legal or operational requirements that require us to retain or continue processing certain information.
Requests can be submitted to support@shoprwrn.com.
10. International & Third-Party Processing
Some service providers may process or store information outside the UAE.
Where applicable, RWRN will take reasonable steps to ensure that personal information is handled in accordance with applicable data-protection requirements.
Third-party websites or services accessed through RWRN may have their own privacy policies and practices.
11. Children's Privacy
RWRN is intended for users aged 18 and above and is not designed for children.
12. Changes to This Policy
We may update this Privacy Policy as RWRN or applicable requirements change. The latest version will be published on the Platform with its effective or last-updated date.
13. Contact Us
For privacy questions or requests:
RWRN
Email: support@shoprwrn.com