RWRN is a UAE-based customer-to-customer fashion resale marketplace. It’s where you can buy and sell pre-loved pieces locally — and give great items a second life.
How Does RWRN Work?
Sellers list their items. Buyers check out securely. We handle the delivery — either directly from seller to buyer or through our QC & Care service. Simple.
What delivery options do you offer?
You’ll choose at checkout:
Direct C2C Delivery – Faster, no inspection
QC & Care Delivery – We check and clean the item before it reaches you.
What is QC & Care?
With QC & Care, your item is checked to make sure it matches the listing, goes through a quality check, is professionally cleaned or refreshed, and then delivered to you — ready to wear.
Are all sales final?
It depends on the delivery option:
Direct C2C: All sales are final unless the item is drastically not as described.
QC & Care: Returns are allowed — but there are conditions.
When can I get a refund?
For Direct C2C, you can raise a claim within 24 hours if the item is drastically different from what was listed.
For QC & Care, returns are allowed as long as the item is unused and all RWRN tags are still attached.
Are delivery charges refundable?
No. Delivery charges are non-refundable.
If you return a QC & Care item, return shipping costs will be deducted from your refund.
What happens if I remove the tag?
Once RWRN tags are removed or tampered with, the item can’t be returned. We attach tags to keep returns fair for everyone.
How long do I have to raise a dispute?
You have 24 hours after delivery to submit a claim through your order page. After that, the sale is considered final.
How do I get paid as a seller?
Your payout is released after delivery is confirmed (Direct C2C), or QC approval and final delivery (QC & Care). Funds are processed securely through our licensed payment partner.
How long does delivery take?
Delivery times vary depending on your location and courier availability. You’ll see estimated timelines at checkout.
Does QC guarantee authenticity?
QC checks that the item matches the listing and condition described. It’s not a formal authentication service unless clearly stated.
What items aren’t allowed on RWRN?
We don’t allow counterfeit goods, stolen items, used undergarments, used cosmetics, or anything that violates UAE law.
What if my item fails QC?
If your item doesn’t pass QC before delivery, the order is cancelled, the buyer gets a full refund, and the item is sent back to the seller.
How can I contact support?
You can reach us through the Help Center contact form or email us at:
